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Terms & Conditions


Please read these Terms and Conditions carefully. By accessing, browsing, or using (the “Site”), you

acknowledge what you have read, understood and agree to be bound by the Terms and Conditions. If you do not

agree to be bound by the Terms and Conditions, you should discontinue your use or access to this Site.


We are Caring Paws, trading as the Site. Caring Paws is a company that is solely owned by

J&L Caring Paws Services , 

Located at 5-1, Prima Bizwalk Business Park, Jalan Tasik Prima 6/2, Taman Tasik Prima, 47150 Puchong, Selangor,



You must be over thirteen (13) years of age and must not have been suspended or removed by Caring Paws for any

reason. If you are below the stipulated age, you must obtain the consent of your parent or legal guardian to use the

Site and agree to the Terms. Use of our site is void where prohibited by the law.

We reserve the right to revoke your ability to access the products and services offered on the Site for any reason at

any time, including, but not limited to, as a result of a violation of the Terms or the Privacy Policy, without due notice.


You must not misuse the Site in a manner that may attract criminal liability under the Computer Misuse and

Cybersecurity Act.

You may not otherwise copy, modify or distribute the contents of the Site without the express written permission of

Caring Paws. You also may not modify, publish, transmit, participate in the transfer of, sell, create derivative works

from, or in any way exploit any of the content and Intellectual Property found on the Site, in whole or in any part.

Users of the Site (“Members”) agree to not use the Site for the following purposes:

Posting, communicating or transmitting any material that infringes on any Intellectual Property, publicity or privacy

right of another person or entity;

Posting any information which is untrue, inaccurate or not your own;

Engaging in conduct that would constitute a criminal offence or give rise to civil liability or otherwise violate any law or


Attempting to interfere in any way with the Site or Caring Paw’s network, or attempting to use the Site to gain

unauthorised access to any other computer system;

Using the Site to drop ship merchandise to third parties; and

Framing portions of the Site within another website, selling use of, or access to the Site to any third party

without Caring Paw’s prior written consent.


The Terms shall apply to all Orders and/or Contracts made or to be made by us for the sale and supply of our

products. These Terms and Conditions constitute the entire agreement between Caring Paws and you and serve to

supersede any or all-preceding and contemporaneous agreements between us. Any waiver of any provision of the

Terms and Conditions will be effective if in writing and signed by an authorised signatory of Caring Paws.

You further acknowledge that, in entering into this Contract, you have not relied on any representation, undertaking or

promise given by the us or implied anything said or written between you and us prior to the Terms and Conditions,

except as expressly stated in these Terms and Conditions.


While Caring Paws takes the utmost effort to ensure that all details, descriptions, prices and other information that

appear on the Site are accurate, there may be instances where errors may occur.

In the event that an error is discovered, we shall inform you of such an error as soon as possible. We shall also give

you the option to reconfirm your Order(s). In the event that we are unable to contact you, we shall treat the Order(s)

as cancelled.

We reserve the right to correct these errors without liability.

We also reserve the right to limit quantities purchased by Members and to revise, suspend or terminate an event or

promotion without notice (including, but not limited to, an order that has been submitted and acknowledged by Caring


We do not guarantee that all products described on our Site will be available at the time your Order is placed or


Upon authorisation of your payment, by clicking the “Order Now” button, you are confirming that the card belongs to

you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or

credit facilities to cover the cost of the Product.

Mistaken Order(s): In the event that you have made a mistake with your Order after you have submitted it to the Site,

please contact who will try to assist you in this regard.

Refusal or Order(s): We reserve the right to withdraw any Products from this Site at any time and/or remove or edit

any materials or content on the Site. Caring Paws will make its best efforts to always process all Order(s), but there

may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an

Order Confirmation, which we reserve the right to do at any time, at our sole discretion. If we cancel your Order(s)

and you have already made payment, such payment amounts will be fully refunded to you. However, we will not be

liable to you or any other third party by reason of our withdrawing any Product from the Site, whether or not it has

been sold, removing or editing any materials or contents on this Site or for refusing to process or accept Order(s).


If you are unsatisfied with your product or any individual product from Caring Paws, you may return it to us within

twenty (20) days of the receipt. The Product shall be un-used; tags not tampered with and shall be in the original

brand packaging (if applicable). This policy is applicable only to those products that do not fall under the list of non-

refundable items provided for on our Site.

No refund on issue for example on situations : change of mind, defective and/or damaged.

You shall ensure that the item you are returning is in the same condition as it was received by you and is packaged

properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right to not accept

returns and send the item back to you.

To request a refund, please contact us at


The content displayed on the Site is provided without any guarantees, conditions or warranties to its accuracy. Unless

expressly stated to the contrary and to the fullest extent permitted by law, Caring Paws and its suppliers, content

providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise

be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including

but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for

loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of

substitute goods and services, arising out of or related to the use, inability of use, performance or failures of this Site

and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort,

equity, restitution, by statute, at common law or otherwise.

Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for

informational purposes only. You should not take any action based upon any information contained on this Site. Use

of this Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product

labels, packaging insets and instructions and all manufacturer directions and warnings and seek independent

professional advice when appropriate.

Nothing in these Terms and Conditions shall exclude or limited Caring Paws liability for death or personal injury

arising from negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other

liability which cannot be excluded or limited under applicable law.


You agree to indemnity, defend, hold harmless and defend Caring Paws, its parent, subsidiaries, divisions and

affiliates, and their respective officers, directors, employees, agents and affiliates from any and all claims, liabilities,

damages, costs (including, but not limited to, legal fees) arising from your use of this Site or your breach of the Terms

and Conditions.


We shall not be liable to you for any breach, hindrance or delay in performance of a Contract attributable to any

cause beyond our reasonable control, including, but not limited to: strikes, lock-outs, industrial action, civil

commotion, riots, invasion, terrorist attack or threat thereof, war (whether declared or not), threat or preparation for

war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility for the use

of railways, shipping, aircraft, motor transport or other means of public transport; impossibility of use of public and

private telecommunications networks; and any acts, decrees, legislation, regulations or restrictions of any

government, shipping, postal or other relevant transport strike, failure or accidents.

If any Force Majeure event lasts for more than one (1) week, either you or we may terminate the Contract for with by

written notice and without any liability other than a refund of Order(s) already paid for by you and that have yet to be


We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite

the Force Majeure event.


We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and

Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of these

new Terms and Conditions.

All content included in or made available through our Site, including, but not limited to, text, graphics, logos, button

icons, images, campaign titles and/or data compilations are the property of Caring Paws or its content suppliers and

is protected by copyright laws and treaties around the world. All such rights are reserved by Caring Paws and its

licensors. You may store, print and display the content supplied for your own personal use, but you are not permitted

to publish, manipulate, distribute or otherwise reproduce in any medium or manner any of the content or copies of the

content supplied to you or which appear on this website or nor may you use any such content in connection with any

business or commercial enterprise.

You must not use any part of the content of our site for commercial purposes without obtaining a license to do so from

our licensors or us. In the event that Caring Paws becomes aware of any infringement of its intellectual property

rights, it shall not refrain from taking any relevant legal action.

Caring Paws specifically prohibits the posting of any content that violates or infringes the copyright and/or other

intellectual property rights of any person or entity. Should you believe that any material on our Site infringes your

copyright and/or other intellectual property rights, please notify us immediately in accordance with the procedure in

Clause 15.5. Caring Paws will process notices of alleged infringement that it receives and will take appropriate action

to remove any material deemed in the infringement as it deems fit, while in compliance with local infringement laws.

The notification must be in writing or emailed to and contain the following information:

identification of the copyrighted work(s) claimed to have been infringed upon, identification of the material that is

claimed to be infringing on any intellectual property rights that is to be removed or which requires disabled access, all

details and information reasonably sufficient to permit the service provider to locate such infringing material,

information to allow the service provider to contact the aggrieved party (eg address, telephone number, email address

at which this party may be contacted at), a statement that the aggrieved party has bona fide belief that use of such

infringing material is not authorised by the correct copyright or intellectual property right owner, its agent or the law

and finally, a statement that this information in the notification is accurate and that the aggrieved party is authorised to

act on behalf of the owner of such an infringed intellectual property right.

Please contact us at should you have any further questions in connection with these



1. No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall

operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or

remedies in respect of it in any way modify or diminish our or your rights under these Terms and Conditions. 17.2 If

any clause in these Terms and Conditions or a Contract shall become or shall be declared by a Court or competent

jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or

part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a

Contract shall be capable of continuing in effect without the unenforceable term.